Return & Refund Policy

Last Updated: June 2026

Thank you for shopping at Aunt Ray's Collection. We strive to provide the highest quality kitchenware. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also present the original receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your Airtel Money account (or original method of payment). You will receive the credit within a certain amount of days, depending on your mobile money provider's policies.

3. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item unless the item received was damaged or defective upon arrival. Original shipping costs are non-refundable.

4. Damaged or Defective Items

If you receive an item that is defective or damaged, please contact us immediately on WhatsApp with a photo of the item so we can arrange a direct replacement or a full refund at no extra cost to you.

5. Contact Us

If you have any questions on how to return your item to us, please reach out to Aunt Ray directly on WhatsApp or Call at 0995139413.